Cancellation Reason for Desk/Room Bookings to be included in the cancellation email sent to users
When you cancel bookings/close a desk or room you enter a reason but this currently doesn't pull through to the email received by the user resulting in an additional manual process to inform people of this to prevent complaints. If the cancellation reason could be included in the email this would mean we no longer have to send additional communication to users to explain what has happened and why their booking has to be removed. If the reason could also be shown on the grid this would also prevent unnecessary questions being fielded by IT and Facilities staff by users.
Helen Corbett
shared this idea
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Richard Buckner
commented
It's great that this is under consideration, please enable for both Meeting Space & Personal space resources.
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Richard Buckner
commented
This is critical functionality. Often wondered why we are asked to complete a reason for closure box when the information is not provided to the end user via the cancellation email.
This would save a lot of email time.
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Thomas Knops
commented
Currently, a user whose booking is cancelled due to a desk closure does not receive any further information on why the desk was closed, leading to confusion and follow-up questions (e.g. with floor managers, personal assistants, group admins etc.).
As a reason must be provided to perform a closure anyways, it would be good to include this reason in the respective booking cancellation mail. This would lead to more transparency and less confusion with the users.