Raise screen connection incidents to servicenow
Integration to report and raise incidents in service management software, to allow the reporting of screen connection issues to service now. The connect portal offers useful information but, many organizations do not have the capacity for staff to be checking for new reports in connecting manually. The overnight reports are useful however by the time business hours begin the issues the reports are already 5-6 hours out of date. Having an automated incident process assigned to the support team in real-time takes away the need for checking the portal throughout the day or relying on customers to call the helpdesk for example.
Christopher McCallion
shared this idea
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Terence Hosmer
commented
Our launch of Condeco coincides with the reimagining of our office space to rely almost entirely on "bookable" desks from the assigned ones users had pre-pandemic. When users are assigned desks, they are more apt to report issues with the workspace than someone who booked the space for a day. It's easy to muddle through and leave the problem to the next person. We need to make reporting workspace issues simple and efficient. Enabling the mobile app to open an incident through a system like ServiceNow makes a lot of sense.