Terence Hosmer
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Our launch of Condeco coincides with the reimagining of our office space to rely almost entirely on "bookable" desks from the assigned ones users had pre-pandemic. When users are assigned desks, they are more apt to report issues with the workspace than someone who booked the space for a day. It's easy to muddle through and leave the problem to the next person. We need to make reporting workspace issues simple and efficient. Enabling the mobile app to open an incident through a system like ServiceNow makes a lot of sense.