Improve email templates
Email templates are currently bland and don't always give the information required.
Templates should be in a format so they can be tied into the company branding. Currently HTML does not support this.
Difficult to update templates, to provide required fields of information in the group admin section. For example, When booking a desk, the date is left blank, the from is left blank and the to is let blank. So people receiving these don't know the date and times of their booking.
Almarni Khan
shared this idea
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Nathan Kennedy
commented
the ability to not be able to edit the bump/release emails (where we can edit the others) is odd too, we have to get support involved (at a cost too...) to do something that we should be able to do.
And the bump/release ones cannot be HTML whereas the others can be (its a bit fiddly to get working though) -
David Pay
commented
Yes I agree, we should be able to change the email templates as they are only rich text and should be customized.
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Nathan Kennedy
commented
we have this working fine? Admittedly the company image had to be hosted, but was hyperlinked into the HTML content, and it pulls in the dates, and other variables in ther fine.
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Peter Scobbie
commented
I agree. I reckon there should be a master set of templates that all the groups inherit from, meaning a single change to the email templates is instantly reflected across your environment.
They should be email templates based on HTML with greater customization and should allow you to be flexible with the information that can be placed inside the system.
You should also be able to create custom email tags, to pull information through from the application and then use those custom tags in your own templates.
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Almarni Khan
commented
See case: ENSD-22963