Whilst a user is making a booking, them that the booking is clashing with another due to the set up time
When making a booking in Outlook, when you enter the details into the Condeco section and add services it automatically adds a set up time. Can the system notify the user if the meeting is clashing with another due to the set up time required? At the moment you enter in all the details and when you click "Book" or "Request Now" - only then will it say that the room is unavailable. Users have to cancel or delete all their work and create another booking which again hopefully will not then clash with another meeting.
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Peter Scobbie commented
Users could go via the Advanced Grid within the add-in to help visualise what is available across the estate and those rooms they have access to.
Users should also be educated that certain service items have added time that is applied to either side of the booking or only one side depending on what has been set), so that they know to watch out for this when reserving a room.