I believe that you are a great idea to have one person dedicated to 61 Southwark Street who would be the first point of contact related to day-to-day issues, helping with reports, helping with guidance on getting to know better the Condeco system, etc., rather than raising helpdesk tickets and dealing with a different person each time. Saying that some issues are taking longer to solve makes us chase the Condeco team and sadly every time a different person gets back to us.