Include closure reason in Booking Cancellation mail.
Currently, a user whose booking is cancelled due to a desk closure does not receive any further information on why the desk was closed, leading to confusion and follow-up questions (e.g. with floor managers, personal assistants, group admins etc.).
As a reason must be provided to perform a closure anyways, it would be good to include this reason in the respective booking cancellation mail. This would lead to more transparency and less confusion with the users.
3
votes
Thomas Knops
shared this idea
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Richard Buckner
commented
This is critical functionality. Often wondered why we are asked to complete a reason for closure box when the information is not provided to the end user via the cancellation email.
This would save a lot of email time.