Our organization has experienced three (3) separate critical production issues in which Managed Meeting Room requests submitted through the Engage web application were automatically deleted by the system. Although the root causes of these issues differed, the consistent behavior across incidents made it difficult for both our organization and Eptura Support to promptly identify and troubleshoot the problems.

In each instance, when a reservation request was automatically deleted, the system failed to send email notifications to system administrators and the requestor. In addition, the booking summary incorrectly recorded the deletion as having been completed by the user rather than by the system.

To improve awareness and visibility when automatic deletions occur, we respectfully request the following enhancements:

• Distribute a notification to the requestor, Engage Global/Location Administrators, and Eptura Engineers whenever a booking is deleted by the system.
• Update the booking summary to accurately identify the entity responsible for the deletion. Entries should clearly indicate that the system deleted the booking, not the user, as the current mislabeling causes confusion and delays in ticket escalation.
• Extend these enhancements to include desk reservations as well as meeting room requests.