1601 results found

1. Collapsible grid view to show only booked seats

   Be able to collapse the grid view to show only booked seats.

   We have lots of spaces and would be nice to see who is in on any given day.

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2. Type of visitor entered on visitor form not properly proliferating to attendee type on meeting form

   PROBLEM TO SOLVE - When a visitor request is made through the 'Advanced' form, and the 'Purpose of Visit' = 'Internal', and the visitor is attributed to a meeting, the visitor is correctly added to the meeting as an attendee, but is incorrectly marked as an 'External' attendee on the meeting request form. It should inherit the 'Purpose of Visit' value (or at least the pass type) from the visitor form.

   EXPLANATION FROM CONDECO - Working as designed. Purpose of visit (on Advanced Visitor Request form) and type of attendee (on meeting form) are different. Purpose of visit applies to meeting, not an attendee. Is meeting internal or external? Visitors (according to Condeco) are always assumed to be external, thus they are always added to meetings as external. Condeco considers internal as company employees (regardless of home office), and external as not part of company.

   ADDITIONAL FEEDBACK - It is a bad assumption that visitors are always external. We are an organization with multiple offices worldwide, and it is common for folks to visit other offices. Internal (i.e. with the company but native to a different offices) versus external (i.e. not part of our organiztion; so clients, vendors, etc) visitors have different needs from our reception teams. Furthermore, if the Purpose of Visit applies to meeting and not the attendee(s), then why are the choices in the drop-down 'Internal Visitor' and 'External Visitor'? That is confusing if it is supposed to apply to the meeting type.

   IN CONCLUSION - We would like the ability to add internal vs. external visitors, and to have that distinction carried to the attendee type on the meeting request form if the visitor is attributed to a meeting.

   PROBLEM TO SOLVE - When a visitor request is made through the 'Advanced' form, and the 'Purpose of Visit' = 'Internal', and the visitor is attributed to a meeting, the visitor is correctly added to the meeting as an attendee, but is incorrectly marked as an 'External' attendee on the meeting request form. It should inherit the 'Purpose of Visit' value (or at least the pass type) from the visitor form.

   EXPLANATION FROM CONDECO - Working as designed. Purpose of visit (on Advanced Visitor Request form) and type of attendee (on meeting form) are different. Purpose of visit applies to… more

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3. Meeting room numbers

   add the meeting room number on the floor plan in Crawley. When booking via condeco in outlook I wasn't sure what meeting room was what when referring back to this map, Thank you

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4. Floorplan date

   When looking at my booking on the floorplan, there is no indication of what day I am looking at, which is a fundamental piece of information

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5. Block booking (for more than 1 day)

   Can you make block bookings available? Annoying if I have to make 3 individual bookings when I want to be in the office on 3 consecutive days.

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6. Filter by Floor and Date

   Is it possible to see all people on a specific floor on a specific day?

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7. Is there a way to request additional IT equipment when reserving a workspace?

   A lot of visitors want additional equipment in addition to what is already provided at the workspace. Would like workflow to initiate that request and notify local IT while reserving the workspace.

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8. Availability

   Currently if a user wants to identify desk availability they have to select the individual room, select the slots they want and then hope they're available.

   If anything selected is unavailable, all the slots are marked as unavailable i.e. if I want to book out Monday - Friday and only Tuesday PM is unavailable, the system simply says there's no availability. The same happens if I've selected a specific Attribute, e.g. a computer dock. The entire room may be available but will list as unavailable because the user has selected they want a dock.

   As a result, the process is onerous and repetitive, wasting user time.

   Instead when a user has selected a room the calendar should immediately show that room's availability i.e. green is desks available, red/grey if not

   Currently if a user wants to identify desk availability they have to select the individual room, select the slots they want and then hope they're available.

   If anything selected is unavailable, all the slots are marked as unavailable i.e. if I want to book out Monday - Friday and only Tuesday PM is unavailable, the system simply says there's no availability. The same happens if I've selected a specific Attribute, e.g. a computer dock. The entire room may be available but will list as unavailable because the user has selected they want a dock.

   As a result, the process is… more

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9. desk bump

   Condeco will drop your desk too readily - there should be something to allow you to say that you're running a few minutes late

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10. next working day shall always be available for booking

    Hi,
    Please make sure, that a desk can be booked from friday to monday. Or, more generally: at the last working day before weekend/public holidays it shall be possible to book a desk for the first working after weekend/public holiday. You cannot expect that people log in during their spare time (I mean sunday evening I don't want to think about job topics ;-))
    Thx, and best regads
    Kerstin Kurfürst

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11. On services, default to '.... (All items)' if no sub-categories exist

    I originally submitted question ENSD-55996 about this, to which Condeco suggested to submit a user voice.

    We have no sub-categories listed for equipment and supplies, so the only option in the first field on equipment and supplies is to choose 'Equipment (All items)' or 'Supplies (All items)'. Is there a way for the system to default it to that if there are no sub-categories? Alternatively, can it always default to the '...(All items)' option, even if there are sub-categories?

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12. Marshalling a Group into proximity

    If going to work in an office is touted as being "good for collaboration", then surely it is better for the persons in one particular group to work at desks close to each other. This has been normal practice to date, pre-COVID.
    How can Condeco help marshal persons in any one particular group into a set of desks close to each other?

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13. Specify 2 screens places with the legend

    We could use the legend "meets workspace attributes" for the 2 screens places.

    So it wouls meen that
    - it's possible to book this place
    BUT
    - it's nice to book another place if possible, because DAO/CAD members work better, faster (stronger) with 2 screens than with 1 screen

    (and we often see people booking 2 screens places but being away all day (meeting etc) or using only their laptop >> this could be done more intelligently)

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14. Make booking ahead on desk & Parking calendar the same

    Please can the desk calendar go ahead the same number of weeks as the parking bay calendar so that you can log in and book both at the same time? Would save time!

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15. When adding a meeting from the smart calendar addin the cost code should be imported into the meeting.

    If adding a meeting from the web interface the cost code is imported into the meeting already, it is not if the meeting is created with the smart calendar plugin.

    All of our users book using smart calendar, we need this to be able to offering catering services effectively.

    Plus as the data is in condeco already this really should be a very simple fix, I'm astonished that I have to request it to be honest.

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16. Incorrect Booking Confirmation Email

    I made a booking for a desk in Canary Wharf however the email received as below is incorrect. The desk number is correct but the building name is stating10PSQ:

    Hello Balasundaram,

    Desk LCS04W348 has been booked for you at 10 Paternoster Square.

    Important - mandatory training prior to visiting the office following VOE.
    If this is your first time returning to the office following VOE or if you have not previously received the Refinitiv “Returning to the office safely’ training, please take a few minutes to complete it now by clicking on this https://rb.gy/lnsh6a .Please use your Refinitiv ID number as a USERNAME and your surname as a LAST NAME in the login panel. Please note: this training is only available to Refinitiv employees at the moment and those with dual access passes.
    The training provides useful information and tips on how to keep yourself and your colleagues safe when you return to the office and also highlights the health and safety precautions Refinitiv has taken to ensure your safety in the office.

    “We strongly recommend people should take a Lateral Flow test in line with government guidance. They are available from any chemist or rapid test centre or you can order them online from the GOV.UK website Order coronavirus (COVID-19) rapid lateral flow tests - GOV.UK (www.gov.uk)"

    On the day of planned visit check your symptoms
    If you answer ‘yes’ to any of the questions below on the day you plan to go to the office, then you should not go in and you should cancel your booking:

    1. Do you currently have any of the of following symptoms: dry cough, fever, shortness of breath, loss of smell or taste?
    2. Are you or someone in your household in a high-risk category (e.g., an underlying heart, respiratory, kidney or immune system health issue)?
    3. Have you had contact with someone who has the above symptoms or is a health worker with Covid-19 patients?
    4. Have you tested positive for Covid-19 in the last ten days?

    Please note that if you have tested positive for Covid-19 or have symptoms, then you should report it using the confidential Refinitiv reporting system here: https://bit.ly/3cNbfFy

    This desk is in neighbourhood D&AP, Investment Solutions. This booking occurs 1 time(s)
    7 October 2021
    This desk has been booked by: Balasundaram Lavan

    If you would like to review this booking please visit: https://refinitiv.condecosoftware.com

    For more information on the desk booking system and other FM Services please visit:
    https://lsegroup.sharepoint.com/sites/Locations/SitePages/LSEG-London-Community.aspx

    Note: You need to have a company laptop to work in this office. If you are a heritage-LSEG user and you have not yet received your company laptop, please contact euclaptopdeployment@lseg.com to arrange delivery before attending the office.

    Global Real Estate and Facilities Management

    I made a booking for a desk in Canary Wharf however the email received as below is incorrect. The desk number is correct but the building name is stating10PSQ:

    Hello Balasundaram,

    Desk LCS04W348 has been booked for you at 10 Paternoster Square.

    Important - mandatory training prior to visiting the office following VOE.
    If this is your first time returning to the office following VOE or if you have not previously received the Refinitiv “Returning to the office safely’ training, please take a few minutes to complete it now by clicking on this https://rb.gy/lnsh6a .Please use your Refinitiv ID number… more

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17. vCalender file in Booking confirmation

    Booking Confirmation email should include a vCalender file to add the booking into the calender easily.

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18. Check in the next day

    Is it possible to be able to check in after the event, i.e. where you forget on a Tuesday to check in and want to update the system on the Wednesday?

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19. Turn off today page for admin roles

    For Administrator roles can we turn off the Today page. Completely useless and unnecessary

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20. name of on seat allocation

    Hi There,

    I was wondering if there was any way to know who has booked to sit where as it would be helpful to be able to sit next to colleague you work with/ are collaborating with.

    I am new maybe there is a way but I don't know.

    Kind regards

    Cece Verley

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